Overall we had a wonderful trip and experience with Zicasso/this tour company. Our tour designer was wonderful to work with, he was always happy to speak with me on the phone and responded well to emails. I was worried we were packing too much into a small amount of time, and our whole itinerary ended up working perfectly.
We loved Innsbruck and our tour guide there was our favorite. He drove us to the castle one day and the next day he also did our walking tour. He was full of history and information, was funny and personable, and we really enjoyed our time with him. We also loved the hotel in Salzburg. It was beautiful, one of the most lovely rooms I have ever stayed in. If I ever go back to Salzburg, I would absolutely stay there again.
I would have added one more day in Salzburg because we did not have much time there and I loved that city. The only accommodation that we were not impressed with was the hotel in Innsbruck. It was in a great location, but there weren't many amenities (no spa or gym). The rooms were HOT and the front desk controlled the air, the pillows were so flat, I had to call and get extra pillows. It also smelled like smoke a bit. The staff were very nice but overall it just wasn't the most comfortable place to stay.
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