Bosnia/ Herzegovina & Croatia Review: Trogir, Dubrovnik, Mostar Bridge, Hvar, Boat & Beaches, Walking Tours

Review by traveler

Anil H.

7.2.2019

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Croatia

Bosnia and Herzegovina

Your overall comments on the trip and the travel company:

I am a fairly seasoned traveller and have only rarely used a travel agency, so I was skeptical at first. This travel company did a great job focusing on my choices and narrowing our itinerary given that we have two young boys.
I was happy with the accomodations and the transfers. The accomodations were comfortable and close to the center wherever we stayed. The transfers were on time and helpful. This company provided a croatian cell phone which was a nice touch and were helpful in modifying the itinerary
In all, this was a good experience and I will consider using Zicasso again. We make 2-3 international trips a year and this may be a very helpful service.
My biggest complaint is about the walking tours. We had walking tours in Split, Hvar, Trogir, and Dubrovnik. I listened to parts of other walking tours in Split and Dubrovnik and felt they were much better in terms of history and depth. The tours also did not take us into churches or other sites, which I felt would have been better.

What were the most enjoyable or memorable parts of your trip?

The excursions to Plitvice lakes was my favorite day.
My wife most enjoyed going to Mostar
The kids seemed to enjoy best some of the beaches, some which we booked on our own and some which were on the boat excursion from Hvar. They also seemed blown away by the ruined hotels in Kupari, which I requested as a stop on the way to the Dubrovnik airport.

If you could take your trip again, what would you do differently?

My other disappointment/complaint is with the boat tour to Vis. I contacted the boat operator the day before and said I would understand if the blue cave was inaccessible because of conditions and said we should go to some kid friendly beaches
The day was a bit cloudy and thus said the blue cave would not be ideal. However, he seemed at a loss in terms of what alternatives we could do
I guess I would pack a little less and stress a little less next time.

Travel Company Comments:

Hello Anil,

We would like to thank you for leaving us such a positive review. We are very pleased that your family enjoyed your experience with us and had such a great trip to Croatia. We appreciate all of your feedback but we just wanted to comment about a couple of things.

Please note that the walking tours provided were only orientation tours as outlined in the offer we provided. Again the idea with these is to give you an overview of the city and suggest places to visit on your own later so the reason there were no inside church of other site visits. In both cases we used our best guides in Dubrovnik and Split who always receive glowing reviews from our clients so we were surprised and sorry to hear you were disappointed.

As for the boat trip, our partner informed us that the alternative itinerary caused by poor weather could have been outlined better so we apologize for this. The captain is a very experienced skipper who we have worked with for many years. This certainly was not the first time he was dealing with a bad weather situation, so he always has an enjoyable backup plan ready. From his feedback it appears despite the weather you still were able to visit many interesting places and beaches so hopefully your family was happy with the day overall.

Once again thank you for taking time to leave your kind feedback and sorry again for any misunderstandings. We are glad you had an amazing time with us despite the small issues and hope to plan your next trip to Europe very soon!

Photos

Bosnia/ Herzegovina & Croatia Review: Trogir, Dubrovnik, Mostar Bridge, Hvar, Boat & Beaches, Walking Tours

General Info

Which Country (Countries) did you visit on this trip?

Your overall comments on the trip and the travel company:

What were the most enjoyable or memorable parts of your trip?

If you could take your trip again, what would you do differently?

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