Chile & Argentina Vacation Review, Torres del Paine, Santiago, Cooking Class & Market Tour with Chef, Mendoza Wine Tasting, Culture

We had a wonderful trip to Chile and Argentina planned by this travel company!  Our agent was very knowledgeable about the region and took the time to get to know us via phone multiple times in order to design a trip that was right for our needs. We spent 3 incredible days in the heart of Torres del Paine (Patagonia), 2 in Santiago, 2 in the Atacama Desert, 3 in Mendoza, and 2 in Buenos Aires (plus a few travel days getting where we needed to go). We loved the mix of activity, food / wine, and culture. Our transfers ran very smoothly, our guides were fantastic, and our hotels were solid. The travel specialist at this company was particularly helpful over an App throughout our trip when we had questions or needed assistance securing a dinner reservation or adjusting a transfer time. 
Hiccups: As we got closer to our departure date (a few weeks out), we did notice much slower response times from the team as we were asking questions about safety in Santiago with the ongoing violent protests, and what our options would be if we decided to opt out of the Santiago portion. We were reassured over email that we would be safe and ended up going to Santiago and enjoying it, but I was a bit frustrated about the slow responses considering the gravity of the situation (at least how it was being portrayed in the news).  Additionally, there were a couple of points in our trip that we felt like we were not given nearly enough information from the agency in order to be successful that day.  For example, the "voucher" that the agency gave to us for a 3-hour bus ride from Punta Arenas Airport to Puerto Natales was SUPER confusing to the bus driver, particularly when we had a language barrier and weren't able to communicate properly. It wasn't a confirmation issued directly by the bus company and the time printed on the voucher was somehow different than what the bus company's schedule was, so he refused to let us on his bus and we then had to sit at the airport 3 more hours waiting for the next bus... In addition, Christmas Eve in Mendoza is completely dead. The agency helped us secure a dinner reservation at one of the only open restaurants in the entire city, but did not give us a heads up at all that there would be ZERO options to get home from said dinner that evening. We had to find out from the hotel and our guide upon arrival in Mendoza that we would have an extremely difficult time getting a taxi after dinner, and it did in fact take us over 1.5 hours wandering around / calling taxi companies / trying to load Uber to find a ride back to our hotel 30 mins away from downtown. In addition, we were given very little information about the activities we were doing in the Atacama desert and it would have been nice to know that our "Moon Valley Sunset Tour" also included quite a bit of hiking and exploring on foot in the peak heat of the day.