Costa Rica Travel Agent Review, 9-Day Family Vacation

This was our second vacation booked with this travel company to Costa Rica. A repeat customer is the highest compliment I can give to any business.  But what distinguishes this company, and what many first time travelers want to know are:
1. They get to know your likes, dislikes, and traveling style before you go, recommend excursions and accommodations based upon that.  For example, we are a middle aged couple with two college aged kids.  So we needed two rooms with excursions that are activity oriented.  This company recommended excursions they thought we would like, and we chose our favorites.
2. They are dependable.  Never once did we wait for a driver.  All arrangements were made ahead of time.  They had to wait on us once, and did so without rushing us.
3. They are available.  Not only do they check on you during the trip to make certain everything is going well, but they can be contacted easily and respond quickly