Costa Rica Vacation Review: Tamarindo, Coffee Tour, River Boating, Pottery Experience, Ziplining

Cancel the travel agency arranged beach tours and negotiate the hotel costs to be more in line with the Trip Advisor listings

Travel Company Comments

Dear Mr. L,

Thank you for your comments. We are glad you feel that we pointed you on the right direction.   Your request was to stay in the same beach and hotel for 2 weeks in a row in order to listen to the ocean, walk on the beach and not think about much beyond what to have for dinner and how.   We had never received a request like yours in our over 30 years of hosting visitors from around the world, namely because there has been and there is so much more to creatively do, explore and enjoy here in Costa Rica than in probably any other part of the world. Costa Rica may not be the ideal destination to spend 14 nights on a row in the same hotel and beach.  We learned our lesson too and we sincerely thank you for it and for the opportunity of hosting you here in our country.

We are sorry and quite confused that you feel that you would cancel the travel company arranged beach tours and negotiate the hotel costs to be more in line with the Trip Advisor listings.  Please note that they must also add and pay the mandatory government taxes once people get here.  We think of ourselves as personal trip advisors.   You kindly explained to us how after your own many hours of research on Google you told us you liked the hotel but you could not find space there for most of June and July and you asked for our help to find you the space for 14 nights in a row.   After many hours of work, we were able to find you the desired 2 weeks space in a row.  We are very glad that you found that the room and the food were great.   We initially suggested the a hotel in Tamarindo which is a fine hotel that we feel would have met your expectations as well and it is a hotel we continue to trust with our customers.   Please also note that if you wait until you are here to decide on what bilingual guided adventures you would like to enjoy, the best bilingual guided adventures might simply not be available for you at the right time.  The best ones fill up quickly just as the guides who lead them, particularly in most other times of the year and at other regions of Costa Rica but even just at Tamarindo Beach.  In our experience, having the right bilingual guided adventures at the right time within your customized itinerary is as important or more than having the right accommodations for your overall unique customized experience.  We are glad you enjoyed the bilingual guided adventures we proposed and arranged for you.  We are respectful of your very precious vacation time but I talked to you over the phone upon your arrival and emphasized that we are here truly for you 24/7.  It was also on our documents along with our 24/7 emergency numbers. We talked to you during the trip when you requested an earlier breakfast which we arranged and on our private land transfer out to the airport.

Costa Rica is not cheap but it is worth it since it is really the cost of our social peace at the end of the day.  This is again, currently obvious in Nicaragua, our neighbor sister country.  We feel we do not overcharge any of our customers ever and we are delighted that you feel Costa Rica, is a beautiful country with beautiful people. 

Best Regards