Egypt & Jordan Luxury Trip Review: Mataba, Mt Nebo, Kerak, Amman, Giza, Hiking Petra, Roman Ruins, Sailing The Nile, Pyramids

This is an excellent company (5 stars) if the tour only involves Egypt.  If there were any issues, they were responded to quickly and in a generous manner.  There was a tour manager that I could contact and he responded very efficiently.The Jordan portion of our trip was frustrating. It was my understanding (we have it in writing) that we would have an English speaking driver and local English speaking guides at each site.  The driver that picked us up only spoke arabic and could not clearly communicate (e.g. why we had to sit in the lobby for over an hour and not get keys to our room).  The Jordanian driver was so nice that some in our group did not want to cause him problems but we decided to contact Memphis for the sake of our trip. The next day we got an excellent English speaking driver but his company did not give him money to hire a local guide at the sites.  We notified our tour operator but visiting Mataba, Mt Nebo, Kerak and Amman had already occurred so our tour operator could not correct the misunderstanding.  It was disappointing because signage was not very good at some sites.  We were lost. Our two hour jeep ride thru Wadi Rum was done by someone who spoke little English and just pointed to places we could see by ourselves.  By the way, the "jeeps" were in such bad condition. The jeep we were initially going to ride in blew up  in flames under the hood.  The jeep we finally  used had two large cracks in the windshield.  As you can see, the Jordan portion was not the best.  I don't think subcontracting with a Jordan tour company works well. This tour operator should just stick with Egypt.