European Honeymoon Travel Review: Germany, France, England, Netherlands, 16-Day Tour

We have nothing but wonderful things to say about Femke, who helped put our entire itinerary together. We gave a high-level overview of what we were wanting to do, and she did an amazing job pulling together a completely customizable experience. We couldn't have asked for a better person to help plan our trip. 
Our primary concerns arose during the trip, along with at the completion of the trip. I've included a few examples below:

• Leading up to our trip, we needed to constantly follow-up on where we were at in the booking/planning process. It was a nightmare trying to book our airlines, and we were continuously told they'd become available within a set timeframe. We needed to follow-up to get confirmation on where we were at with things, as we never received follow-up. Even a week prior to departure, we needed to get confirmation on flights, our travel documents, finalized itinerary, etc. It just felt as though we needed to constantly hound them when they should be the ones reaching out to us. 
• We were told a WhatsApp chat would be setup, which it was; however, they set it up with the wrong phone number. This led to complications with airport pickup as we had a difficult time getting a hold of someone. 
• Meeting locations were incorrect at times, causing unnecessary delays. We had to contact the companies directly, outside of this tour company, to get confirmation on where to go and where to meet.
• Some of the experiences required additional charges, outside of what we previously paid. This led to accrued expenses that weren't accounted for when budgeting our trip (transportation). Our travel company did offer to refund us for the tickets though.
• One of our experiences was unable to be confirmed. We found this out less than 24 hrs in advance. When requesting an alternative, we never heard back and were forced to make plans last minute without really having done any prior research. 
• We did a lot of walking tours, some of which didn't provide any breaks for lunches or snacks. This is definitely something that should have been communicated prior so we could have better prepared. 
• We wished some dinner reservations would have been setup at local restaurants (or at least recommendations provided). By the time we go there, virtually every restaurant was already full, or booked for the time we were there. This caused us to eat a more "touristy" locations, which really weren't reflected of the country we were visiting. 
• Flying home was a nightmare. My husband tested positive for Covid, and when attempting to rebook his flight, we were met with an attitude from the owner (Mario specifically, who was also the one who provided minimal follow-up after booking), who said no flights were available until 2 days later, despite seeing over 25 flights available. He originally provided a flight option, which he said was no longer available, even though it's the same flight we eventually booked him on, on our own accord. He continued to tell us "the airline doesn't work for us" and that "we're at the mercy of the wholesaler." We never heard back, nor had any follow-up, so we ended up booking a flight on our own, costing us an additional $1700. We asked for a credit or refund, and were told to go through Traveler's Insurance, even though the credit is handled through the airline directly. There was no follow-up from the tour agency regarding our travel plans, and what we were going to do, which made us feel as though they didn't care what we did because as far as they were concerned, they were done on their end. 

While we ended up having a terrific time on the honeymoon itself, I would have much preferred a travel company that treated us as people vs. clients. We felt like a number after providing payment, and as you can imagine, this wasn't a cheap trip. We expected more than what we got, and felt the personalization we felt we were getting through Zicasso was lost post booking.