I would probably plan this myself so the accommodations would be a lot better with less cost. But I wouldn’t find the great guide introduced to us by this tour company. I would recommend this company to do better research on the hotels they recommend to their customers. I understand that we could go online and see whether we like the hotels or not beforehand. However, there are limitations on our part because we are not familiar with the cities and the reviews online sometimes are not trustworthy. We paid the travel agency for their local knowledge of the hotel choices. I was a bit disappointed with that aspect on this trip.
[TRAVEL COMPANY'S COMMENTS]
Dear Annie and Mark,Thank you for taking your precious time to write a review. Firstly, I want to thank you for acknowledging the responsiveness and professionalism of our travel agency. Despite some of your points in the review, we did have it at heart to answer all your requests and questions from the very first moment of our partnership. I never let you down nor avoided any subjects. I tried to be honest on all subjects and especially the financial field. I am surprised that as you had not expressed any doubts about the choice of hotels or asked me any questions concerning their location since you knew the hotel names and you have checked the hotels. If I was able to satisfy your expectations as regards the choice of your guide and the size of your hotel rooms, I should certainly have been able to propose you hotels in Aix en Provence and in Nice which would have pleased you.I’m sorry if this misunderstanding disappointed as my sole concern was to have you spend a wonderful and relaxing time in France. Thanks again for traveling with us, and I hope your memories of your vacation are mostly full of fun and pleasure.
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