France Travel Review: 5-Days in Paris, Versailles, River Cruise

Review by traveler

Matthew T.

10.3.2021

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

France

Your overall comments on the trip and the travel company:

The trip overall was very nice. The only disappointment was that the agency didn't stay up-to-speed on the ever-changing Covid restrictions and communicate those to us. We had to stay on top of this on our own. Usually, travel agencies handle ALL of the details. Unfortunately, that wasn't the case here.

What were the most enjoyable or memorable parts of your trip?

Walking around in Paris, people watching, and the dinners. The river cruise was a great way to start out the trip as well as it allowed us to see many of the sites from afar and decide ones we wanted to checkout further.

If you could take your trip again, what would you do differently?

Versailles was nice, but I enjoyed Paris proper more so I likely would spend more time there instead.
The Arche de Triomphe was unfortunately under renovation so we weren't able to actually explore that...which is one of my favorite landmarks in Paris.
I'd also probably budget more time to explore France beyond Paris.

Travel Company Comments:

Hi Matt,

I am so glad that you enjoyed the trip!

Thank you also for the feedback. We always strive to offer the best possible service so we really appreciate your honesty. I am so sorry that you felt we didn’t put in the energy to help you with the changing covid restrictions. This is such a shame to hear as we are a small team and we pride ourselves on going above and beyond, and while this is all totally new to us too, we have diligently kept as up-to-date as possible and ensured you had all the information and links available to you both prior to your trip and including in the app for your ease.

As with visa applications, we are only permitted to assist so far, and especially in this case where such pertinent information as medical records, medical appointments, and personal travel history are involved, we are only permitted to do so much. For instance, we are not allowed to fill in passenger locator forms, book medical appointments, or apply for covid vaccination certificates on our clients’ behalf. We know that requirements can vary across all US states, EU countries, and depending on where you’re travelling the following ten days after travel. For this reason, we try really hard to ensure you have all the information available and include all the directions and links specific to your unique circumstances included in the app for your ease. We are also on-hand 24/7 by phone and by email for any queries in case anything is confusing.

Was there something in particular that we did not do? I am speaking to my team about this as it’s the first time this year anyone has been disappointed with the service we provide. Especially in the last 6 months with everything surrounding Covid.

We are a very small team from ranging backgrounds working within a family business, so we pride ourselves on attention to detail, responsiveness, and a truly bespoke approach. May I please check if everything went smoothly with your QR code in France? Did you find the links included in the app helped clarify matters? I would really appreciate if you could give us an idea of what we could do differently. We can then implement this as far as we are able going forward. This has been an incredibly tough eighteen months for us, both for the team personally and for the business, and we really do want to ensure that your experience is as stress-free and enjoyable as possible, despite the new circumstances!

I am pleased to hear that the tours were to your liking and that the non-pandemic-related side of things went well!

Once again, thank you so much for the feedback. We really value it and hope that we can deliver you a perfect trip next time!

I look forward to hearing from you soon and hope you have a lovely evening.

Kind regards,

Adam

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