Definitely not sign up for the concerts in Vienna. They were not concerts, they were duplicative and the one at the palace was 28 miles away-we were not told about that when we selected it.
TRAVEL COMPANY COMMENTS:
Thank you for your valuable feedback as well as for taking the time to speak with me after submitting your review. Once again, we are saddened to hear that you weren't completely satisfied with your overall trip to Hungary, Austria and Czech Republic. While we understand your disappointment, we will review the information we provide in advance to our travelers so that we may further clarify a client’s selection of the services and options they select.
In regards to the concerts, thank you for clarifying that you meant to say that the drive was 28-minutes, and not 28-miles from the venue. Since your hotel was only 6-miles away from the concert venue, normally it takes around 15 minutes to get to the Schonbrunn Palace from the city center. However it appears traffic was unusually longer on this evening causing some delay.
We were disappointed to hear that you were not satisfied with the concerts in Vienna as most of our clients tend to enjoy these performances. As both performances selected indicated that Mozart pieces would be performed, I can understand your frustration when hearing duplicated songs. Also your guide in Prague being late due to personal issues is not something we had planned, but we definitely understand the frustration this has caused.
Overall I am delighted that you found the compensation we provided to be more than fair, and we are excited that you will use us again in the future. We look forward to your next trip with us and thank you once again for your feedback.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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