India Luxury Vacation Review: New Delhi, History, Culture & Beauty

India was my 44th country that we traveled to and won’t be using/recommending Zicasso or this travel agency.
We spent close to $20,000 on this trip (with international flights) thinking that we would be properly taken care of like our other travel agencies but this was a scam. But I won’t make this a rant, and will keep pros and cons.
- Agenda: Was good, there are some places (like Deogarh) that have absolutely nothing, that we spend three days and two nights on. As travelers unfamiliar with the country, this should have been fixed by the guide. And the time should of been recommended elsewhere. Overall 8/10 Agenda.
- Customer care: Horrible experience: Flight got canceled (not delayed) and the travel agency said it was up to us to pay for the ride to our next location...(first time ever thru an agency where they don’t cover it) When doing so the agency booked a taxi and tried to charge us 4x more than actual. We asked the official sponsored taxis parked at the airport and they told us 1/4th of the price... the agency “covered” the taxi by refunding the airline tickets towards the new taxi fair after we called them out on it.
In New Delhi: The agency knew we where coming at 6 am, we even told them a month prior of our flight, but it wasn’t until two days prior that they said we’d need $440 more to book you as there is no early check in (usually with travel agencies they have these privileges but got it) I asked it be online thru our usual payments but they only wanted it in cash.. Shady. (Text messages saved if required)
-Traveler Scam: Every single one of our guides took us to these shops to purchase things (the guides would make a commission) We even told our tour agency that we don’t want to go to these places and we still where sent there. They took us to a kashmere place that we spend $300, just had them checked in a textile shop in Seattle and thanks for the fake! What agency would send their tourists into a fake fabric shop. (Explained why there’s no signs and it was in a basement).This happened with restaurants too where they would go to commissioned places that make money from tourist.. how do we know other than the hyper inflated prices? Two of our guides told us....After we ignored our agencies and went to our desired lunch places we where paying a 1/10th of the price. 

Bottom line is that this agency had more loyalty to its tour guides, shop vendors and each other than us as the guests. Sorry to say that we will not be using Zicasso to our goal to reach 100 countries.