Israel & Jordan Travel Review, Canyon Adventure, Meals with Local Families, Winery Tour, Kibbutz

From the start this tour company was easier to work with than the other agency that Zicasso offered.  They set up a call and wanted to know more about who we were so they could design the itinerary that would suit us the best.  We travel often and have specific likes and dislikes.  This company worked with us to get the hotels and experiences we wanted.  Also, we had a specific guide that was recommended to us by a friend.  Although the company had never worked with that guide, they reached out to him and were able to procure his services for our trip.  This tour company also arranged 3 meals with local families and tours of a winery and kibbutz.  They also made many dinner reservations for us and arranged transportation to/from airports and border crossings.
The one area where we had difficulty was with other service providers that this company had arranged for us.  We had a canyon adventure with an outfitter that should have been better vetted.  Expectations should have been clear:  pick us up at our hotel, pay for our entrance into the park, etc,.  This outfitter expected us to arrange our own transportation to a national park for the day.  We wound up buying our own food at a grocery store for the trip and paying our admission fee into the park.  They wound up picking us up, but only after our guide learned what was happening and spoke with the company.
Also in touring Jordan there was difficulty in the handoff.  Our Jordanian guide had no idea what our itinerary was for our time there and picked us up in a car that was way too small for us and our luggage.
For an expensive luxury tour those small things mean a lot, but over all we had a great time and our travel planner from the tour company was always immediately available when we ran into difficulties.