Italy 9-Day Family Trip Review: Florence, Leaning Tower of Pisa, Art, Architecture & History

The trip was everything we hoped it would be.  The travel company did a great job.  The owner/travel agent, was great on so many levels.  Prior to booking the trip, she was responsive to our questions, concerns and requirements. With two teenage boys, having a trip focused on art, architecture and/or wine country was not going to work for our family. And yet having none of those items in the itinerary would have felt like a missed opportunity for my wife and me.  The owner put together an outstanding itinerary that included highlights and interests for everyone in the family. Additionally, the owner picked great lodging for us that was beautiful, authentic and perfectly located to allow us to walk around the cities and see the sights by foot.  She also provided a contact to help us book our flights.
Prior to the trip, the owner sent us a draft itinerary and incorporated our feedback prior to finalizing. Once the itinerary was finalized, the owner scheduled all the tours/tour guides, purchased any required tickets for sights and trains, booked our lodging and scheduled all drivers. She also sent us information regarding our lodging, tips on tipping, and restaurant recommendations.  
We had tours scheduled for each day, some within walking or short taxi distance, and others requiring longer drives or train rides. Each tour guide was highly knowledgeable and informative. We had drivers assigned to pick us up from the airport, drive us to specific destinations, and to and from train stations. Everything worked perfectly. With the great itinerary, we came away with memorable moments each day. And while on the vacation, the owner/travel agent stayed in touch with us throughout.
I would recommend the owner of this travel company to friends who were looking for a travel agent for Italy.