Italy Multi-Generational Family Trip Review: Amalfi Coast, Rome, Naples, Sorrento, Colosseum, Wine-Tasting, 8-day Tour

The initial planning for our trip was great. I worked with Rose. Our trip was 8 days, 1/2 in Rome and 1/2 in Amalfi. It was the first trip to Rome for 4 of us and the 1st trip to Amalfi for all of us. We were a 3 generation group ranging in age from 16-73. This meant I had some concerns with tours being accessible for my parents as well as engaging for my teenage sons. I enjoyed working with Rose and felt like she offered an itinerary that was sensitive to those needs while also providing a good variety of activities.  
Unfortunately, we had several issues in the Amalfi half of our trip. There was an error in the hotel reservation which required one of our 3 rooms to move halfway through the stay. The hotel insisted that this was the error of the agency, but the agency claims that it was the hotel's mistake. Regardless of who was at fault, we were the ones who had to deal with the disruption and inconvenience. I contacted our travel specialist's 24-hour help desk and made them aware of the issue upon our arrival. I also followed up with an email to Rose. They were not able to negotiate a resolution and we were required to move. We were originally in a large junior suite with a terrace overlooking the sea, but were moved into a VERY small room with no terrace or view.  We have been home for 10 days and no resolution of this issue has been offered as yet. The room that we moved into was very inferior to what we paid for and were promised. I was also frustrated to learn of this issue upon arrival at the hotel after a long day of travel, touring, and heat. The hotel claims that the agency knew of the issue in advance and if that's the case, I would have appreciated some notice and preferably alternative options.
We also had an issue with the transfer from the hotel in Rome to the train station for our trip to Naples. The driver was late. I contacted the help desk who looked into it, but they were not able to provide a resolution in time for us to get to the station for our scheduled departure. Fortunately, the hotel staff was helpful in arranging a taxi service for us and we were able to make the train.   
Overall, we had a lovely time, but these issues did put a damper on what otherwise would have been a perfect trip.