Italy Travel Review: Florence, Rome, Venice, Accademia Gallery Tour, Vatican, Sistine Chapel

Very good service, including addressing new requests that came up during the trip. I asked if we could find me anywhere to rent a wheelchair in Florence while we were already in Rome, and they not only found me one, but it didn't cost me anything. When my train from Italy to Amsterdam at the end of the trip was cancelled at the last minute, my travel agent not only found us a flight instead, and booked us an extra night in Venice so that our flight would get us in to Amsterdam the same day that our overnight train would have, but didn't charge us anything for the additional night or the plane. They swallowed whatever cost was involved for those themselves, so that I didn't have to pay more for a cancellation that was not my fault but the railroad company's fault.