Italy Travel Review: Rome, Florence, Vatican, Sistine Chapel

First let me apologize for the late response, there was user error in transmitting the review, but I am correcting this now. 

I had always wanted to visit Italy and finally the opportunity presented itself and I reached out to this travel company for personalized assistance. I was very fortunate to have this agent assigned to my trip, what a darling lady.  She took time out to discuss my personal desires and provide possibilities.  I decided to travel alone so that I could go at my fast paced schedule.  This agent was so sweet trying to warn me that my schedule might be overloaded and share feedback she had from her previous bookings, but she also took the time to get to know me and that the overbooking is how I live and she supported my desires and designed an itinerary with options for me to choose from. She always made herself available to discuss my selections so that I could switch my excursions so that I was able to experience all of the culture Italy had to offer.  The accommodations were fantastic and centrally located so that I was walking distance from places I wanted to visit.  My agent took care of everything, I just had to follow her instructions.  It was so convenient having transfers and train vouchers with me so I did not have to worry about anything while I was there.  I had a trip of a lifetime, and this travel company helping me design this trip was what made it come to fruition.  Although I have given insights as to how great this agent with her personalize service, the true example of how she goes out of her way to make sure you have a great experience - my flight was delayed 6 hours and I missed my first excursion (yeah, I told you I was at a fast pace, land and go) and I called my agent from the airport to let her know what was happening so she could let the tour know.  She worked with the agency and scheduled me for a make-up tour, making sure I experienced everything I desired.  Always going above and beyond, thanks to this agent!