I was nervous about using an online travel service to plan a big 2 week trip to Japan, but I have to say that the tour company surpassed all of my expectations. Our trip planner was incredible. We had some very specific needs because we were traveling with our 82 year old mother. Our trip came up pretty suddenly and the trip planner put the trip together and got us all of our tickets, passes and planning materials on time. Every question was answered immediately, and if she was waiting on information she communicated that with me every step of the way. We were so impressed with our trip planner.
Our trip was incredible. I could never have planned this trip on my own taking into consideration limitations on daily trips. Every driver, cab and tour guide was right where they were supposed to be every time. We did not wait for one car or one guide the entire trip. When we arrived at the airport out drivers were there waiting for us and each morning we would arrive in the hotel lobby to find that our guides were already there waiting for us.
With all of the walking on the first guided tour day we decided it would be best to have a wheelchair for my mother to get around. I sent an email to customer service and that afternoon they made sure we had the wheelchair, not only that day but then called ahead to each hotel and arranged for them to have a wheelchair waiting for us. They also contacted the tour guides for our next stays to let them know we now needed considerations in the itineraries for a wheelchair. They did this without me asking for the service-Impressive!
One last note about the trip. Not only was the company awesome but every hotel, driver and every private guide was incredible. I do not have the words to describe how impressed we were with each individual we encountered on this trip. They truly made this trip a once in a lifetime memory that we will never forget!
We loved each tour we went on and we were in awe in each city. We loved out tour guides and they really made us love each city/tour. Not only did they take us on the days tours but helped us to map out how we would spend our free days in each city. We will never forget each of their names and faces and we are so appreciative of how wonderful they are!
Other than seeing different areas of Japan I would definitely use this company to plan my next trip.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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