With what we understand now, we would book it ourselves and ask for tented camps near mara river crossings.
Travel Company Comments
I wanted to follow up on your comment posted with Zicasso. First of all, I would like to thank you for your kind words and positive review. I appreciate your feedback regarding both the highlights and some negative experiences. We strive to provide an experience that is life-changing and exceeds expectations for our clients and take negative feedback seriously.
I wanted to let you know that I did follow up on the issue regarding the guide in Southern Tanzania. His behavior during his days with you on safari is not at all up to our standards. This guide really let us down, and we were shocked, and have never had a guide behave in this manner, especially after confirming and reconfirming everything ahead of time, with the intention of making it a perfect trip. I apologize for that experience and we will no longer be working with that local supplier. We do work so hard to vet our ground people, and this was so unexpected.
We are so pleased that the rest of your 16 days on safari were such a contrast to these 5 days. I’m so happy that you reiterated that in the end “our trip exceeded expectations” and you “ended up seeing numerous Mara crossings, including crocodile attacks and a 15-minute battle between a croc and wildebeest”. Additionally, we were so delighted to hear that Southern Tanzania and all the lodges we chose for you were amazing. When we circled back, it was lovely to get the details that you particularly loved the place we sent you in the Masaai Mara and felt “having a little luxury was nice”, and how much you enjoyed having drinks with the owner a few times and your own table by the cliff. It was also wonderful to hear that the area was “great for the cats, luxury, ambiance, and the staff was great”. We have passed along your comments to the lodge.
With regard to your comment about booking your own safari for yourself in the future, without the help of a company like ours, we hope that with all the follow-up and discussion, that you would come to us or another top company again. We do feel that booking a safari oneself as a layperson does not work well, as handling the complex logistics and picking the right lodges is very crucial. As you mentioned your location allowed you to get right to a crossing point, which allowed you the most remarkable migration crossing viewing (and fabulous pictures!). We also make sure to contact everyone on the ground before your journey, so that they know all about you, and together with my team, we visit the lodges to see them firsthand. With 32 years in the business, I personally know the owners of so many of them, and reach out to them directly before our clients travel. We also hope that you really appreciated our pre-safari support from our base here in the USA, including our comprehensive travel documents, the extensive pre-departure call we arranged with you and your wife to go over all your remaining questions, and our tips sent beforehand that were specific to your needs and interests. As is our practice, we reiterated key points to all the camps at which you stayed in advance, including your keen interest in night photography, to ensure your trip was thoughtful and personalized.
Additionally, we are happy you called upon us to continue to assist you now with some post-trip details, and shared such amazing photos with us, which we hope you will also share with the Zicasso community!
It’s great to know that in the end, you describe the journey as the ‘trip of a lifetime! As I mentioned on the call, please let us know if there is anything else we can do to make things right after the disappointing experience with the first Tanzania guide, and I am glad to know that you feel that just being able to speak with us, coupled with our openness to your feedback, was very helpful. For our part, we appreciated your candor with your feedback, and confirmation that it was ultimately such a wonderful trip. Again, thank you for traveling with us and your review.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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