Luxury Argentina Family Vacation Review: Buenos Aires Tango Show, Perito Moreno Glacier Trek, El Chelton Hike, Iguazu Falls

Would have definitely pre-arranged to have mountain bikes rented or some other excursion on Christmas Day in Bariloche, with a definite plan for dinner on Xmas eve.

Would have dealt with a travel agency who I know more about--passed on by word of mouth.

Travel Company's Comments

1. All the transfers provided for Mr. Morris were as requested and quoted in his proposal. All were private with the exception of El Calafate that is a share transfer. In all Bariloche and Buenos Aires the clients had a private service. They didn't pay or request a private service for that part and we didn't confirm private either. 

2. Our local guide and part of our team received the clients at Bariloche airport and informed one more time about the “holidays” in Argentina, where everything is closed. Since clients requested an apartment, it was much more difficult to find even a place to eat. We talked with the clients during the trip planning stage and let them know about Argentines taking the holiday as a HOLIDAY.  We have been communicate with the client during Christmas eve and Christmas day (total of 6 emails from our operations department on those two days) suggesting what to do and trying to confirm activities that the client didn't want to pre-book and it is extremely difficult to confirm on Christmas day, again when everything is closed in Argentina. We didn't call the client since we had a lot of emails communications with them even on Christmas Eve and after being assisted by our guide at the airport that same day.

3. Mr.Morris doesn't mentioned here is that he changed his flight without informing us ahead of time, while he was in Iguazu and informed us about the change afterwards. Unfortunately, since we had the transfer scheduled for a different flight that night, it was impossible to accommodate such last minute changes made by the clients without informing us ahead of the time. Then his new flight was re-schedule again and we could not confirm the new transfer because of the unknown time of his flight. We waited with our local transfer supplier as late as we could but when they closed that day we did not know yet his time for return on his new flight.  We were in touch with them via email constantly and tried to confirm a transfer for them but it was DEC 30th PM and all our transfers were full. If he would have not change his flight we would have provided the transfer that we had reserved. Unfortunately a full day excursion turned to be a full 24 hours one and with Aerolineas Argentinas uncertain schedule we could not assist him much more. 

4. I personally talked with Mr & Mrs. Morris about this. They requested apartment rentals in all the locations, we mentioned them that we dont normally offer apartments since it is harder to keep control of their services and impossible to have site inspections for all of them. They insisted that wanted an apartment and we suggested some that we use every once in a while and we had not complains before. This was approved by Mr. Morris and he even sent us a photo that looks like the one on line. We changed them to a bigger apartment of course complimentary but they decided to move to another hotel on their own. We were able to get a night refund and our company is refunding them one night as well. 

We are really sorry that Mr. Morris is not happy with our services even that we work around the clock during the holidays with all my team so assist him. We did our best and accommodate them as much as we could with the changes they made on site as we do with all our clients.