Luxury Botswana, Zimbabwe & Zambia Anniversary Trip Review: Victoria Falls, Game Drives, Rhino Walk, 12-Day Tour

I wish I could give this trip and our travel agency a hundred stars. Both the trip and the service that our travel company provided were over the top! We visited a Camp and Victoria Falls in Zimbabwe, did a Rhino walk in Zambia and also stayed at a Lodge by the Chobe River in Botswana. I cannot say enough good things about Natalie, from our travel agency.  
We started planning this trip in Feb 2020 with what was supposed to be our big 10th anniversary trip. Then Covid struck the very next month and we were forced to postpone the trip not once, but twice. Over the course of the next two years Natalie was on top of EVERYTHING. She worked with the places that we had booked and the airlines within Africa and was able to change our travel arrangements to accommodate the ever changing situation.  
To start this whole process, we provided Natalie with some general guidelines on what we thought we wanted to do and our budget and she took charge of putting together our dream vacation. She put together several possible itineraries and we fine tuned our trip from there. Natalie is based in South Africa, while we are located in the USA. This distance was never a problem in any of our planning and I never felt uncomfortable with the fact that she was in a completely different country (and continent). In fact, Natalie scheduled a phone call with us early in our planning so that we could get to know her and she could better understand our expectations. Natalie was always very responsive and I could always count on seeing a response to my emails either same day or first thing the next morning if I sent something late in her day. Her level of service was always top-notch!
Natalie was incredibly thorough in researching things like Visas, travel vaccinations, passport requirements, Covid requirements, etc. so that we knew what needed to be done to prepare for this trip as well as what to expect once we got there. 
The icing on the cake was when we got to our room at our final destination (Chobe) to find a bottle of champagne and a very special note from Natalie to me and my wife thanking us for booking our trip with her and recognizing our 12th anniversary! :-)  I still get chill bumps thinking about how touching that was and what it meant to us.