We used this travel agency to plan our trip to Japan. In the planning stages we decided we would also like to visit South Korea and asked if that could be arranged as well. We were assured that it could be done and the agent we were working with seemed very knowledgeable about Japan and the interesting things we could also do if we were to visit Seoul.
Our Japan trip was planned magnificently. However, we were beyond dissatisfied with the services we received in South Korea. We did not receive tours that matched our descriptions and our guides were not knowledgeable. For example, on one of our full day tours we were done by 12:07 (including lunch) and were asked mid-day what else we would like to see. Since we were told it was a full-day tour, we did not research what else we would have liked to do and felt pressured to come up with something so that our day wasn't wasted. We contacted both the partner agency and our travel agency while in South Korea, but the issue was not addressed satisfactorily. We asked for price breakdown when it was evident we were not receiving good value for what we had paid and we were told it was not possible to provide us with this information. We have been back for more than a week and are still awaiting a refund we were told we would get for the company's failure to provide the service we paid for. Additionally, we let our agent know we wanted to follow through with her when we returned but all we received was a generic email asking about our trip and no effort was made to reach out to us to follow up and discuss our concerns.
We enjoyed how well planned Japan was! When we wanted to visit sites that needed reservations the partner company in Japan was friendly and responsive. We felt that we had everything we needed to have a great trip and make the most of our time on the days that we had free.
We would not use this travel agency. They provided an inconsistent quality of services between our two destinations and do not feel as if we could trust them in the future based off of this. Our Japan portion of our trip was amazing. My sister and I travel internationally at least twice a year and have used a variety of companies and packages when planning. We have never been as dissatisfied as we were with our South Korea services. If the travel agency was not able to provide a consistent quality of services, we should have been told this while planning so that we could make other arrangements. We put our faith in the fact that we had an experienced agent and company help us plan and make the most of our stay and we wish that they had been honest with us about their inability to guarantee that we would receive similar services in both of our destinations.
TRAVEL COMPANY COMMENTS:
We are obviously sorry to hear that the clients were not happy with all aspects of your trip. We are however very please that the client had a fantastic time during your stay in Japan as that was the main focus of their trip.
Client feedback is of the utmost importance to us, we will look further into the issues highlighted in the review and make the necessary changes to make certain this does not happen again.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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