The hotel in Sapporo was terrible, the room so small we couldn't open our cases.The hotel in Osaka was lovely, however, we were so far away from the centre of the city there was absolutely nothing near us, a more central location would have been much betterWe would not have done the drum display or the Samurai experience in Tokyo they were excellent in themselves, but it cut across time we would have rather spent elsewhere.Our guides were all lovely, however, all were over 60 and it would have been nice to have had a younger perspectiveHaving no car to meet us in Sapporo was very difficult due to the logistics of taking 3 cases onto a busOur travel agent kept in touch with us throughout the trip, which was reassuring
TRAVEL COMPANY COMMENTS:
Thanks for traveling with us and your 5-star review. I am glad your family had great trip. (the UK rugby team you came to cheer for seems to be having a good stay as well!). Our team worked very hard to get you to the two matches (at opposite ends of the country) while mixing in a lot of fun touring and activities and avoiding congestion from the big rush of rugby visitors.
Sorry that the hotel room in Sapporo was not to your liking. Actually, even though you booked quite early, due to the rugby match, that was the best room and hotel still available when you contacted us. We chose the hotel because you had mentioned theme parks including Universal Studios Japan, which is very close to that hotel. Once you decided on a different park, we probably should have revisited that booking. We also should have proposed adding a car and driver to meet you in Sapporo. About the samurai swordplay and drumming, we tend to assume that families with kids will enjoy participatory activities more than sightseeing, but based on your feedback we will confirm more closely with guests in the future about that.
Thanks again for your feedback, and very best wishes to all of you.
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