Luxury Kenya & Tanzania Travel Review: Nairobi, Serengeti, Zanzibar, 18-Day Tour

I would rate the trip 3.5
My last trip in 2018 was in South America - it was a 5 all the way!
Several issues with this trip/itinerary.
1.  Arrival in Nairobi, Kenya - no meet/greet or help through immigration/customs. Complained to the travel company, and they refunded the cost of the meet/greet, but that did not make up for staying in long lines and trying to figure out who needed which documents.
2. Kenya was very good.
3. The camp in Tanzania (North Serengeti) was way below the standards of other camps. Service/people were disinterested and food was poor (again, compared to other camps). My wife was left without water during a shower (ran out in 2 minutes because not enough was put in to start with). It was dark and it took nearly 10 minutes to get the attention of anyone (we were the last tent, about 150m from the main tent), no response to a flashlight and no whistle to blow - if we had been in trouble, God knows what would have happened. Another small example - asked for towels and another glass (only one glass in the bathroom), but did not receive them until the end of the next day when we were leaving. Asked for a boiled egg for breakfast with no meat - got fried eggs, bacon, and sausage;  it was too late to order again. When we told them, it seemed to be somewhat of a joke.
Maybe our expectations are high - but that is what you promise and we pay very high prices for the best; not so with this camp. I will certainly warn people to stay away.
In retrospect, I think 4 camps is too many - perhaps warn clients that the day trips are very tiring and moving camp can be a challenge.
When we left Zanzibar and arrived in Nairobi, we could not see anyone for meet/greet. Er had to figure out luggage, essentially outside Wilson airstrip gates, and find the van in the car park - he was inside "waiting for us". The van did not have an expressway card, so we had to sit in heavy traffic for about an hour. We also complained of being bitten around the ankles in the car. The driver said "maybe mosquitos" - we said no, possibly fleas. The driver said that it could not be - yet we had welts to show where we were getting bitten. We jumped out at the hotel gate and walked to reception to avoid further bites.
All in all the arriving/leaving were handled very poorly.