I was at first disappointed with this Spain travel agency and their services. They (specifically our agent) recovered nicely and lived up to their word. In this day and age their honesty, candor and follow up was a breath of fresh air.
I never use a travel agency. This was a first because I did not want any "bumps in the road".
Upon arrival were bumped from our small boutique hotel in Madrid. We were tired and not happy campers. They recovered somewhat by moving us to the Ritz but the packing and unpacking were a pain.
Our agent and her company ran interference with the hotel (Hospes De Madrid) and we were in our upgraded room the next day at no extra charge.
The driver we had was outstanding. His knowledge and humor were infectious. In our three plus days with him he could not have been more upbeat and accommodating.
The schedule planed by this agency was just perfect. Not to much to take in daily.
We visited Madrid, Toledo and Segovia.
Lunch under the roman aqueduct in Segovia. Our driver pointed us in the right direction. The food was great and the "suckling pig ceremony" put on by the restaurants culinary expert was a cant miss.
Restaurante El Cordero
The Hospes De Madrid left a lot to be desired. They let a lot of little things slip.
1: delivering the incorrect luggage to our room after being bumped the first night was a "bummer".
2: Breaking the handle on my luggage.
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