Luxury Spain Vacation Review: Madrid, Barcelona, Cordoba, Toledo, Granada, Seville, Girona, Alcazar, Prado & Thyssen Museums

This Spain travel agency, without a doubt, earned a 5+ star rating from my husband and me for our recent (Sept. 2015) trip to Spain.  The owner is service oriented with a "hand's on" approach and a listening skill that I have not experienced with other travel companies.  From the first time that we communicated, he listened to what we wanted for our trip to Spain.  He created a personalized itinerary that encompassed everything we wanted to see and do. The tour guides from this company were very knowledgeable and pleasant.  The drivers who provided transportation from airport to trains were exceptionally friendly and courteous. They helped us with luggage in and out of hotels. Although our agent made all our hotel reservations, in Madrid, I wanted to book our own hotel. What a mistake!!  The hotel room was beyond deplorable-!!  I called our agent very distressed. Immediately, he said he didn't want us to be in a place we felt uncomfortable and he would do whatever was necessary to have us either moved to another hotel or to a better room. He really came through with this. We were upgraded to a lovely room and they even sent a beautiful fruit platter.  We were so appreciative for his immediate response to our needs.  Our agent is a wonderful person.  He meets all his clients for a drink. I've never had any travel agent be this responsive, this caring, this "hands on".  This agent is truly unique!!  I would rate this company as a 10 and would recommend it highly to anyone interested in service, knowledge, and friendliness.

Anita h.