We have used Zicasso tohelp us plan three extended holiday trips. Our first was to Italy for 5 weeks and we had an amazing experience. Our Italy travel agency and agent were incredible. Our second trip to South Africa was 4 weeks and it was the best trip of our lives. However, we were very dissappointed with our experience this time. From the beginning we had issues. We sent a copy of our airplane reservations to our agent on June 4th showing our flights in and out of Heathrow. On July 28th he sent us an email saying that he just noticed our reservations and he had scheduled us to leave from Edinbourgh! Now we are scrambling to book a flight from Edinbourgh to Heathrow at an added cost! We felt a great deal of our time was aimlessly spent. On the day we travelled from Bath to Wye Valley, we were picked up and driven to the inn. We arrived in the early afternoon with nothing to do. It was impossible to get around with no car, it was quite a walk along dark roads to one of only two places for dinner both of which served only mediocre food. This scenario played out on many occasions where we travelled from one place to another with no scheduled plans for the remainder of the day. We stayed at an amazing B&B in Cornwall but had no way to get to a restaurant except for a very expensive taxi ride. We were booked at Moonfleet Manor....a "family" resort that was full of unruly unsupervised children and the only choice for dinner was their restaurant that was full of children! Obviously we are older retired people that would not enjoy this type of environment. And we were in the middle of the country with only option being a £20 taxi ride back to town! We felt the flow of the trip was not logical as many times we were forced to take train rides from one place to another when the car ride was not much of a distance. Many of our guides wondered as we did why we were taking so many trains. Remember, this was a 5 week trip so we had a fair amount of luggage. We felt that our agent was very knowledgable out and about London but he lacked the expertise to plan such a long trip and one that included three countries.
Penmarwyn Manor and it's owners who were wonderful and even invited us to their singing night at a pub which was amazing. Our tour guides in Scotland, Wales, and on the Jurassic Coast. On few occasions, when they found out we had nothing to do they would volunteer to take us to other sites to fill our days.....they were wonderful!
Use another company to plan our itinerary for us.
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