Luxury Zimbabwe & South Africa Family Trip Review: Cape Town, Franschhoek, Johannesburg, Food Tour, Helicopter Ride, Safari

Everything! We wanted to stay in independent hotels because we had a group. The hotels they chose were excellent. The service was excellent. We had to stay in a large hotel in Cape Town because we wanted to be close to the waterfront. The tour guide in Johannesburg was great and really gave us a sense of the city and the culture.
The Lodge in Timbavati Private Nature Reserve and the safari experience was definitely a highlight. Our group's personal butler was absolutely amazing! And so was the rest of the lodge's staff.
An eating tour through Cape Town is A MUST!!!
Winding down in Franschhoek was the perfect ending to the trip. Surrounded by the mountains. Our guest house was soooo lovely and the service was excellent.  
I could go on and on! For the purpose of sticking to a review of the travel company, I will move on. They listened to what I wanted and gave me the exact experience I requested for our family trip. They were patient with us when we needed to get all of our documents together. They were accommodating and very knowledgable about the countries we visited and where we should stay. What tours would be beneficial. We were either met at the airport and escorted through customs on our way in and or escorted to the ticketing counter and escorted to security on the way to our next destination. That was a great touch in our eyes. We were met by one of the travel staff half way through our trip to check in and see how our trip was going. And it was right after our Zambia & Zimbabwe crossing adventure. And they were available during the trip if we had any questions, which I did.