New Zealand Tour Review: Train Tour from Christchurch to Greymouth, Franz Josef, Rotorua Thermal Activity, Kayaking

Our agent listened to what we wanted to do and provided a way for us to do it within our budget. She responded promptly to our questions. We did have a problem with one of our tours which was supposed to include a gourmet dinner but the tour company said we were not booked for the dinner. This was the only tour where we contacted the company ahead of our tour because we had a question about how we should dress for our nighttime kayak trip to see glow worms. If we hadn’t called, we wouldn’t have known that we weren’t getting dinner and we would have been very hungry on our tour. We were given a refund of the wholesale price of the difference between the tour with or without the dinner. I have no way of knowing what we actually paid for this tour but I didn’t feel like we were compensated enough for the disappointment of not getting the gourmet dinner we were looking forward to. That said, we did enjoy the part of the kayak tour without the dinner.