New Zealand Vacation Review: Helicopter Ride, Kayaking, Biking, Hiking, Wine Tasting, Luxury Trip

I cannot say enough great things about the travel company and Karen. From start to finish, Karen was an absolute pleasure to work with. She listened attentively to our interests early on, worked with us to craft an ideal itinerary, and was patient along the way as we made changes to travel dates and our needs shifted. She seemed to really "get us" right away, and customized a 12 day trip that felt uniquely curated for our family. Karen was incredibly responsive despite the time difference between NZ and the US, answering all of our questions almost immediately. She took great care to find outstanding accommodations, tour guides, and restaurants--every single one of her recommendations was spot on. Karen even took time out of her busy schedule to meet us in person in Nelson, which only confirmed our suspicion that Kiwis are the nicest people on earth!
I am a stickler for detail, but I felt relaxed about all logistics thanks to the very detailed itinerary Karen provided that kept all important information in one place (and having it on an app on my phone was even better!) At all times, we knew exactly what we needed to know--where, when, and how we would get from one point to the next, what to expect each day, and what to do if things did not go smoothly (but they always did!) 
Anyone booking a trip to NZ should use the travel company and never look back. They will ensure the trip of a lifetime.