Peru Travel Review: Cusco, Lima, Puno, Sacred Valley, Machu Picchu, Lake Titicaca, Sun Gate & Huayana Picchu Hikes

We were very happy with our experience with this Peru travel agency. Our trip to Peru involved a lot of logistics that would have been extremely difficult for us to plan ourselves. We visited Lima, Cusco, the Sacred Valley, Machu Picchu and Puno, involving planes, cars, trains and buses, and at every step of the way, we had representatives from the agency to pick us up and take us to our next destination. We had a few issues that were not the fault of our travel agency, but when we contacted them, they did everything they could to remedy those issues for us. Although the Cons listed below are longer than the Pros, it's just to give more color, but not a reflection of our satisfaction. We thought they did a great job and would use them again for future trips.

Pros:

• Great value
• Very accomodating/flexible with the planning
• Addressed any issues we had during our trip
• Met us at every step of the journey

Cons:

• Went a bit radio silent after the bookings were finalized
• We had mentioned that we wanted to experience some of the best restaurants, but they did not give us much guidance on how far in advance we needed to book reservations. As a result we weren't able to dine at some of the restaurants we wanted (book right away!)
• The guides were a bit mixed. They were all clearly knowledgeable, but some were less polished (sitting around at the sites with long explanations that could have been done in the car or as we walk through the site, constant mentioning of random facts with no real flow, etc.)
• Although they were great about taking action on our requests/issues along the way, they did so with no acknowledgement of the communication (i.e. we had no idea whether they were doing anything or not).
• It was a little confusing because they kept asking us for our flight confirmation numbers and telling us that they'd give us our boarding passes before each flight, but we always ended up getting our boarding passes at the airport.
• We're big planners so it was fine, but it would have been nice if they had prepared us a little more for the trip. They gave us a PDF guide that had some basic information, but just some emails along the way would have been nice. For example, a month or so before the trip, an email telling/reminding us to get immunizations and which ones they recommended. Or a week or two before the trip, an email telling us what weather to expect at the different locations and how they would suggest dressing (e.g. The direct sun is quite hot due to the high elevation and will feel like 70-80 degrees, but when it gets cloudy or in the morning/evening, it can be quite cool (~50 degrees) so we would recommend wearing 3-4 layers as well as a light waterproof poncho/jacket for sporadic rain showers).