I would have given this travel company 5 stars, but due to some poor planning, how they handled certain situations, and were unable to setup a date/time to discuss the issues once we returned home bumped them down to a 2. I have planned my own and more complex international trips in the past, and with the amount we paid this company we should not have encountered the issues we did. If they tried to give us some reasonable sort of remedy (which was requested several time) I would have given them a higher score since about 75% of our trip was enjoyable and had great guides. However, the time, stress, and disappointment we had to deal with tainted what was suppose to be a very memorable trip with our 80 year old grandparents.
Reasons why they were given such a low rating.
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