Review: Africa Safari, Botswana, Chobe National Park, Okavango Delta

Investigating making my own flight arrangements for the flight to Dubai and Johannesburg.. Perhaps pay the extra money to fly though Europe to shorten the 14 hour flight.

TRAVEL COMPANY COMMENTS:

We are so sorry that you ran into the issue, we are perplexed as Emirates is an outstanding airline.  Our Company and our air agent had the seats and meals you requested confirmed, so the change made no sense.   We contacted the airline to see the history of the booking to better understand what happened.  Emirates said their record shows that the seats were changed at the airport or even cancelled in error on check in.  You should have been able to do whatever you wanted to the record as far as seats, meals etc.   They should never had advised you to go back to your agent. Emirates should have helped you, this is very standard procedure.   I wish that we were notified by you or the airlines, we would have done all possible to cure the situation and having you avoid the frustration.