England & France Travel Review: London, Stonehenge, Paris, Normandy

Review by traveler

Paul R.

9.2.2013

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

France

Your overall comments on the trip and the travel company:

We had a wonderful vacation. However, we felt that there were communication issues with our travel company and that we had to work too hard to get exactly what we wanted. Even with that effort on our part, there were glitches that could and should have been prevented. They don't seem to understand what is needed to schedule a "guided" introductory tour of a major city. It seems that this travel company is a 3 Star company and that we got a 4 Star package only because we pushed really hard and decided to do somethings on our own without their assistance. We felt that we paid for a 5 Star Tour.

What were the most enjoyable or memorable parts of your trip?

London and Paris were fantastic cities and we simply enjoyed being there. Our boys enjoyed the planned day trip to Beaulieu Motor Museum and Stonehenge. We booked on our own tickets to see the Queens State Rooms at Buckingham Palace and this was special. [The travel company didn't alert us to this opportunity and we found it reading a Rick Steves article in our local newspaper.] In Paris, the tour of the Eiffel Tower was great. The Louvre tour which we booked on our own was also fantastic.

If you could take your trip again, what would you do differently?

We would insist on all our guides being Blue Medallion Guides in England. We would have booked Normandy on our own, or insisted that a known tour company be hired where we could independently find favorable customer reviews. The Itinerary itself was fine and we would not have changed it, except for the "goat farm" in France.

Travel Company's Comments:

I am deeply upset with the problems occurred on this customer's trip and have been trying to understand why these areas where not up to standard. I have spoken with our agent at length and my suppliers to investigate these issues. The problems mentioned are valid, and we are investigating the causes to prevent any of these from ever happening again.

I had already spoken with our suppliers yesterday, and they were made aware of how rubbish the guide was and have agreed to refund €500, which I am going to offer the customer as compensation.

Photos

England & France Travel Review: London, Stonehenge, Paris, Normandy

General Info

Which Country (Countries) did you visit on this trip?

Your overall comments on the trip and the travel company:

What were the most enjoyable or memorable parts of your trip?

If you could take your trip again, what would you do differently?

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