We had a great trip. We really appreciated the recommendation from our travel company for our European river cruise. The tour operator was a fantastic company that demonstrated its focus on customer service from the moment we got on-board to the moment we disembarked. Our agent's hotel recommendations in Amsterdam and Budapest were outstanding. We did experience some communication delays and misunderstandings with one tour operator, but once we raised them, our agent made us feel appreciative of our feedback and took over our file personally.
We found the river cruise very relaxing. The fact that we tended to be cruising in the morning and then sightseeing in the afternoon meant we could relax and enjoy the scenery along the way. Cruising the Rhine River Valley was one of the most enjoyable days on the river.....the scenery was outstanding. The day excursion to Rothenburg was well worth it and we enjoyed the quaint little village of Wertheim. It was a good idea to arrive in Amsterdam a few days before the cruise so we were over the jet lag before the cruise began. We did get tired of churches, abbey's and castles, but the team understood that and didn't get too fussed if we didn't join the sightseeing tour if we didn't feel up to it.
We always love London and had lots of things pre-planned for our time there which was very helpful in making the most of our visit.
While we enjoyed the river cruise, we did feel a bit out of place compared with the other passengers. At 45 we were the youngest onboard by at least 15 years. We expect to river cruise again, but maybe not until we're closer to 60.
We were quite disappointed that our hotel in London didn't offer complimentary internet access and found the front desk clerk to be quite rude when we asked about it. In the future we'll make sure we specify that we expect internet access to be included in the room rate to avoid this from happening again. We'll also think twice about staying at Hilton London Paddington again given that experience.
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