Review: Japan Tour, Tokyo, Hakone, Hiroshima, Nara, Kanazawa, Nagano Snow Monkeys

Would not use JAL again unless it couldn't be avoided. The service was mediocre and on the return flight (over 10 hours from Osaka to L.A.) they actually ran out of breakfast meals. Therefore one of our two meals was sacrificed. NOT ACCEPTABLE, especially on an expensive business class fare.

Hotel in Osaka was a bit of a disappointment. Upon our request for a good local restaurant serving Kobe beef, they handed us a brochure of a place they highly recommended nearby. No doubt we were aware of how expensive the meal would be. But when we checked our restaurant bill it was about 25% higher than quoted in our brochure menu. No small sum. After looking into it, we discovered the brochure was from 2015 and all prices had increased substantially since then. When we returned to the hotel and informed the assistant manager he was apologetic but made no concessions otherwise. I explained to him that he should stop handing out outdated material to future guests as they would most likely be upset with the price disparity. Hopefully this was not a case of collusion between the hotel and the restaurant (bait and switch).