Review: Luxury Central European Tour, Hungary, Czech Republic, Slovakia, Austria, Slovenia, Prague, Vienna, Munich, Budapest

I am so blessed to have found your website and through you, our travel agency who planned our trip and executed it to such perfection that kept me awed during the entire trip. Even before our trip, I was already awe-stricken by the 58-page planning document and friendly laid-out website.
First of all, even though it was dubbed "luxury travel", it wasn't crazily expensive at all.  I checked organized tours beforehand (they were all sold out so I had no choice but to get Zicasso to help), and the price quote from this travel agency was quite comparable.  Besides, with tailor-made itineraries, we could afford to be flexible and have detailed/focused attention; with 4-star, 5-star hotels, we were guaranteed comfort living and fresh, free breakfasts.
Secondly, our travel agency was a little dictatorial in a good way.  I had no idea about the specifics of the central European countries we were visiting for the first time, but had time/location constraints and some hearsays.  Our travel representative took the time to explain and convince me about the design of our itineraries.  I was also asking for American franchised hotels, but was told local hotels were more cultural, historical, and closer to main attractions.  Oh boy, am I glad I listened to expert's opinions!
Lastly, certainly not the least, our local contact, our private tour guides and van drivers were all courteous and punctual, and tried hard to do a good job. Our local contact was particularly helpful.  He gave us a local cellphone to easily connect with him and other parties.  He gave us 4 electrical converters which turned out to be essential.  Along the way, he gave us many suggestions (restaurants, tours, laundromat, etc), and even organized an outing with other travelers from the company.  With him as a strong local support, I felt much more at ease and happy-go-lucky.  Oh, I have to mention one thing: in Prague, my daughter left her cellphone on the counter of a convenience store we passed by and got water.  We were probably a mile away before we realized this.  Then the lady tour guide rushed us back to the convenience store to retrieve the phone.  Imagine how miserable our trip would be had my daughter truly lost her phone!
There were many details I could share about this wonderful 2-week trip, but I don't want to bore readers.  In essence,this travel agency was just amazing!!!