Review, Luxury Thailand, Bangkok, Chiang Mai, Phi Phi Island, Wildlife, Food & Culture, Beaches

This travel company was the absolute best! Talk about bang for your buck!  The travel company planed a 2 week trip for us to Thailand and we got to do everything imaginable from going to the floating market in Bangkok to swimming with elephants in the river in Chiang Mai to seeing Phi Phi island where the movie "The Beach" was filmed in Phuket.  This travel company put us in the nicest hotels and all of the hotels were in a great location, especially the Bangkok and Chiang Mai hotels as they were all walking distance within everything. 

From the first email to the very end of our trip, this travel company was the epitome of customer service!  The travel company would answer every email and provided detailed responses to all of our questions. This travel company was great about providing detailed itineraries and ticket information right before our trip.  They even provided travel information about the culture and the ever important information like how much to tip, etc.  It was perfect!  We even got to meet our travel planner (he arranged the entire trip for us) the first day we landed in Bangkok, which was so cool!

We had all private tours, except for two, and the non-private tours were just as cool as the private tours.

We had two minor issues - not at all the travel company's fault.  One group tour was late picking us up and I accidentally misplaced my passport.  Each time we contacted our travel specialist, he immediately picked up the phone.  For the tour, we were picked up within 15 minutes of notifying the travel specialist and we didn't miss anything - the tour actually waited for us before starting. With my passport, our travel specialist immediately contacted the US consulate for us to figure out what were the next steps.  Luckily, within that 15 minutes, I found my passport, but the point is our travel specialist was on top of things.  You could count on him to assist you when you were in a foreign country.

In the end, I would highly recommend this travel company and we will definitely being using this travel company for our next Southeast Asia trip!