Review: South America Birthday Vacation, Buenos Aires, Bariloche, Iguazu Falls, Seven Lakes Driving Tour

Review by traveler

Meera K.

11.17.2018

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Argentina

Brazil

Your overall comments on the trip and the travel company:

This travel company was recommended by Zicasso, and the travel agent was amazing in helping us plan our itinerary, and doing it within a specified budget. She was very quick at responding to emails, and queries, and made some really good suggestions for excursions and trips. She and her coworker were very helpful and patient over bank payment details, and provided lots of support, pre arrival.

The company usually meets their guests on day one of arrival, and this was part of the plan, but unfortunately they had to change this a week before we arrived due a last minute change of plan, and were unable to meet us till day 3 of our trip, which was a shame. This was especially the case as the first hotel, turned out to be quite disappointing, and we could have done with help from the company. When we had a our introductory meeting, we felt very welcomed, and they even bought some medicine as one of us was quite unwell, which was very kind. Our agent gave us a lovely traditional welcome gift, and a lovely birthday gift too, as this was a birthday trip of a lifetime.

The other hotels were much better, and the excursions they planned were fantastic, and good value. We only had one other blip in the trip, which was that a driver turned up extra early, for our pick up, which threw us into a panic, but we managed to ensure we got onto the transport regardless.

I think there were a few things that did not go as planned, as we had hoped to stay in one hotel for three to four nights at a time, and this brief changed over time, despite my saying this was essential, and the substitute hotels were of a lower class than planned, without this really being pointed out. An emergency number was provided, but this was the same number as the office and the other numbers we were given, and when all the staff were away at the beginning of our trip, we could not access anyone through the emergency number, so it may be worth providing another emergency contact.

Overall we had a fabulous time, and we believe this company is a good reputable company, with lots of knowledge and expertise about amazing destinations in Argentina. They provided excellent customer service, and good value for money.

What were the most enjoyable or memorable parts of your trip?

The most enjoyable parts of the trip were:

the Seven Lakes tour by car was fabulous, and everything as arranged perfectly by our travel agency, from the car to the hotel.

Iguazu Falls was the absolute highlight, the hotel was amazing and out of this word, as it was in a rainforest, and the tours were incredible too.

If you could take your trip again, what would you do differently?

We would stay in a different hotel in Buenos Aires- as three star hotels in Buenos Aires are more like 2 star hotels. I would therefore stay in a 4 star hotel in Buenos Aires. I would ask for details : address and telephone number of all hotels. Perhaps I would have gone a week or two later- in early November, to be a little warmer.

Travel Company Comments

Dear Meera and Fiona,

Thank you for taking the time to make this review and for trusting us on this trip of a lifetime to Argentina. We are glad to see you felt supported by us throughout all the process of choosing your destinations, tours, hotels, and even for the payment process where we stayed by your side step by step helping you to make the wire transfer.

Regarding our meeting on arrival, we always have it on the first day, and unfortunately this time we had a once a year group trip to Ushuaia, and that´s why we couldn´t make it on day one but on day 2. As we spoke afterward, we should have sent you one of our guides from our team, and this was a mistake which we have learned from it and will never happen to us again.

Now going to the hotel in Buenos Aires, we included all 4 stars hotels on your route and changed the hotel in Buenos Aires to a 3 stars following your request. It is, of course, a different level of service, and I regret I wasn´t more insistant on keeping the 4 stars hotel. Also, another learning for the future. I am glad that all the 4 stars hotels that we suggested were very much to your liking.

Finally, regarding the emergencies numbers, we always give our travellers three numbers: the office, the emergencies line which is a mobile phone open 24x7 and my personal mobile phone. We provided all these three numbers at your itinerary and also responded to your calls having spoken several times when you just after your arrival to Buenos Aires. We even had a whats app group with 3 members of our team who were giving day to day advice and support step by step. It was a shame we could not answer the emergencies line for the 2 hours we were on the plane, but the rest of the time we have been totally available and we know you appreciated that as it is expressed on your review too.

Thank you for valuing our assistance on the welcome meeting, and also the welcome gift and the birthday gift. We chose them with lots of dedication and we love the fact that you liked they were fair trade and locally made gifts, since this is the spirit of what we do at our company.

I am glad you enjoyed the hotels we hand picked for you in Bariloche and in Iguazú, and that the driving through the seven lakes went smoothly thanks to the guidelines received both here in BA and also on arrival to Bariloche.
We hope we can see you again soon in Argentina or in Chile.

Warmest regards

Photos

Review: South America Birthday Vacation, Buenos Aires, Bariloche, Iguazu Falls, Seven Lakes Driving Tour

General Info

Which Country (Countries) did you visit on this trip?

Your overall comments on the trip and the travel company:

What were the most enjoyable or memorable parts of your trip?

If you could take your trip again, what would you do differently?

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