Review: Switzerland & Italy 2-Week Tour, Zurich, Lucerne, Grindewald, Neuchatel, Zermatt, Montreux, Milan, Wineries, Waterfalls

I thought the travel company did an excellent job in setting up drivers and having them where they needed to be and when they needed to be there. All drivers were polite and engaging. In some cases like the trip from Zurich to Lucerne or Lucerne to Grindelwald, the drivers were like a guide as they offered to stop for supplies if needed and/or offered and recommended places to stop for pictures which was much appreciated. 
There was some confusion on what our itinerary stated would happen and what actually happened with drivers/guides which I cannot tell if the issue was with the guide or the itinerary description. For example:
 1. The VIP Lucerne tour described "tasting specialties of the local cuisine in very authentic restaurants out of the beaten paths. It was also listed as 1 of the 16 meals included. While the tour guide was very engaging and our tour was a pleasure and she was very knowledgeable about the area, there was no food tasted or sampled and no restaurants visited. The only thing that happened food or drink-wise was when a big storm suddenly hit and we ran inside a wine shop for shelter and had a glass of wine to get out of the rain. I paid for the wine.
2. Our VIP Day trip to the magical Valley of the 72 waterfalls stated "The guide would pick you up from your hotel at 10:00am. The driver that picked us up readily admitted he had never been to the area and was not aware of the itinerary agenda. He dropped us off at the Trumblebach Falls and waited for us then drove us to town so we could photograph the falls. Our driver was very polite and engaging.  
3. In Neuchatel, our itinerary described "Satisfy your inner sommelier at a local vineyard, and scratch beneath the surface of the regions wine scene as we head underground to the watching cellars. Sample  a banquet of local specialties ranging from dry whites to full bodied reds and learn Neuchatel on the way to our exclusive Vineyard visit.  The region of Neuchatel is a famed world over for its wine.  The vineyard owners will greet us at the gate and take us deep into the cavernous cellars where wine is produced...   Glimpse inside the giant casks used for fermentation and discover the ...  after our lesson, we will have the chance to sample a full range of wine crafted at the vineyard, guided by a regional expert"  We did not visit a local winery and did not go to any cellars, did not see any casks. Instead, we drove over an hour to Veevey to a winery that was closed due to a private booking. Then the driver took us to another winery in Veevey where we sampled wines. The winery was beautiful and the employee was knowledgeable and very engaging. The problem was the only reason we went to Neuchatel was because of their wine reputation and we had planned our own outing to Veevey when we were going to Montreux on the next leg of our tour. Again, this driver was nice and paid for our wine but apparently, he was not aware of what our tour was to involve based on the agenda sent to us.
I don't want to come across like we didn't enjoy our trip, the trip was wonderful and overall we enjoyed our time in all locations. I would probably use this travel company again if we take another European trip. I would just be much more specific as to what was and wasn't included.