The itinerary was well executed. The hotel's chosen are conveniently located and 4 out of the 5 hotels we stayed in had great if not fantastic views. They are always in touched with us, reminding us of the next day's activity and checking if we need anything.
We stayed in hotels with great views. Especially in Zurich, Luzern, Grindelwald and Zermatt.
Our guide was very professional and knowledgable. She made every effort to bring us to see the Matterhorn and this she succeeded very well. Despite the changing weather conditions, we were able to see the Matterhorn from various viewpoints. However, our guides in Zurich, Luzern, Bern, Mount Pilatus, Schilthorn were quite boring. We could have asked for a more experienced and professional guide like our guide for the Matterhorn.
TRAVEL COMPANY COMMENTS:
Thank you for your review and feedback. We are so happy that you enjoyed the itinerary, hotels and were happy that we checked in with you.
We always try our best and since we were in daily contact via Skype and by telephone, we were surprised to read about your dissatisfaction with some of the guides. Had we known during our check in with you, we could have changed the guides at the beginning of your trip and provided you a guide that would suit your personally better.
We hope that you will suggest our agency to your friends, and that you will come back to Switzerland. All the best!
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