Review: Tour of France, Bordeaux, St Emilion, Beaches, Vineyard Biking

Planning as described and all accommodations, transfers were as anticipated
Good road book with driving directions
Restaurants selection OK (would have preferred more bistro gastronomique recommendations)
Activites recommendations OK
Hotel in Biarritz OK (nice design, but small room with too little storage)
Hotel in Bordeaux excellent (great room, service, location)
All tour guides and visits were excellent

Issues:
Car pick-up in Bordeaux not as indicated. Was indicated outside of train station (1+ mile) and I called from train station to learn the company was inside the station.
Tour in Saint Emilion was wrongly listed as the meeting point in Bordeaux and when we went there we learned that meeting was supposed to be in St Emilion i.e. 45 mn away. We lost at least 90mn of planned activities
Hotel reservations in Bordeaux were listed with breakfast included, but we learned at the hotel that it was not. If breakfast has been pre-paid we need to be reimbursed for 30Euros per day for 4 days.

Travel Company's Comments

 I’d like to thank our client for this feedback. 
 
Firstly we are always looking at ways to make our road books more interesting and relevant. Sometimes we think they focus too much on restaurants; but in this case, it seems we should have been more detailed in that area.  Point noted!
 
With regards to the issues brought up, the car agency location changed on the 28th of April and I did not receive this information from our supplier.  I am sorry you had to walk out of your way and I have alerted them expressing your dissatisfaction.  
 
With regards to the hotel, I called the hotel in Bordeaux straight away and they said that the breakfasts were not on your bill, and you were in fact not charged for them, but the parking costs and city tax were, for a total of 55.80€.   We will certainly reimburse you for the breakfast costs in Bordeaux if we can get some document that shows their error. Could you please send us through some sort of document that shows that they charged you for the breakfasts if you have one? I really hope that this problem at the reception of the hotel does not taint your memories of your stay in France.  Therefore If I can resolve any problem I would love to do so. 
 
Thank you again sincerely for the feedback we will use it to make our service more adapted and precise in the future.