Review: Tour of Hungary, Poland & Austria, Kracow, Warsaw, Vienna, Budapest, Kolo, Jewish Heritage

I would have chosen to either stay in Budapest or Vienna for a longer period of time rather than including both.  

TRAVEL COMPANY COMMENTS: 

Thank you for your feedback, I am glad to hear you enjoyed your
experience with us. However sorry that you were not fully satisfied
with some of our services. We reviewed these issues in detail and
would like to offer our feedback.

Regarding the genealogist, our staff started working on that matter in
late May. We had previously worked with one partner who provided
positive results so we decided to use them again. For over 2 months we
tried to work with them - went on two in person meetings, sent all the
required info and followed up constantly so were hoping for some
result as they promised. In July we started calling them every day but
eventually they stopped responding. We then decided to find an
alternative - they responded very quickly and got some result almost
right away. We exchanged plenty of emails with you and the new
genealogist and she also met you in person in Warsaw and  went over
all of the results. She also promised to send you more results after
the tour.  We do apologize for not being able to get you more results
before your trip. Unfortunately we made a mistake by choosing the
first genealogist and by the time we found another genealogist, it was
too late to get all the results before the trip. Unfortunately it is a
very time consuming and long process so even the advance notice with
the second genealogist was not enough.

Regarding the transfer from Vienna to Budapest I am sorry to hear you
did not feel like the stop in Bratislava was worthwhile. We usually
have clients make this stop and always receive very positive feedback.
The drive from Bratislava to Budapest did indeed take a bit more than
2 hours, depending on the traffic this can typically take up to 3
hours. We contacted our transfer provider to get their feedback and
they replied that according to the law the driver has the right to
take a short break after a 2 hour drive and you also required a
bathroom stop so he thought it would be a good opportunity for him to
rest a bit as well. Once in Budapest the driver stopped on the main
road to see if there is enough place for parking in front of the hotel
since he had a larger bus with luggage trailer and the access there is
partially a pedestrian area. He could not block the entire street so
he wanted to make sure he was allowed to park there and follow the
traffic rules.

We are truly sorry for an inconvenience caused because of these
issues. We hope this did not put a damper on what otherwise from your
feedback appears to be an excellent trip.