South Africa & Zimbabwe Africa Safari Review, Hermanus, Victoria Falls, Kruger National Park

The trip planners at this tour company were wonderful to work with and planned an amazing adventure for us (4 nights in the tented camp, 2 nights in Victoria Falls, 2 nights near Hermanus). It was a great choice to work with travel agents from South Africa who were very familiar with the experiences, lodges, etc, that they plan for their clients. Our trip planner was readily available by email and by phone. It was helpful to talk with him over the phone to get more details about travel in South Africa. He was very responsive to our questions, worked within our budget and found the BEST possible places in our budget. We also had him arrange all of our transfers from airport to hotel, or hotel to tour, etc, which was incredibly helpful. I would recommend that to anyone - it gave us peace of mind that someone would always be there to meet us when we got off a plane or need to get to the airport. We didn't have to think about much besides just enjoying ourselves. And all the folks from the transfer and tour companies that the planner arranged were on time, friendly, informative, funny. Our trip planner also arranged our flights for us, booking solely on South African airlines. After our experiences in airports, we understood why. All of our flights were great, on time, with wonderful service. Whereas we saw other airlines with long delays, long lines, etc.
Once we arrived in South Africa, we wanted to make a few last minute changes to our itinerary and the planner was able to make the changes for us without any problems. He even met us for a glass of wine in Johannesburg and it was lovely to meet him in person. He was able to give us more advice on traveling around South Africa. Our planner has traveled to many of the places he arranged for us and he took the time to understand how we like to travel and made sure that everything was a perfect fit. It really was a perfect trip.