South Africa & Zimbabwe Safari Review: Victoria Falls, Penguins, 12-Day Trip

Review by traveler

susan l.

9.7.2021

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

South Africa

Zambia

Your overall comments on the trip and the travel company:

disappointed, had to cut out too much because of covid.

What were the most enjoyable or memorable parts of your trip?

penguins, safari, victoria falls

If you could take your trip again, what would you do differently?

when we realized covid was still very prevalent, we should have totally canceled it, got my money back, and scheduled it when there was not world wide pandemic.

Travel Company Comments:

Dear Susan,
Many thanks for your valued feedback. We are extremely saddened to hear that you were disappointed with your experience in Africa, and the impact of COVID on it.
As your 12 day trip was originally booked for 2020, when the pandemic hit, we took care of arrangements to move the trip to 2021, keeping the itinerary the same and with various complimentary upgrades and extensions. There were a few small changes to the activities planned in Victoria Falls and Johannesburg due to COVID that were unfortunately completely beyond our control, but we informed you of each change and put forward wonderful alternatives, ensuring a full itinerary, including all the highlights of these iconic destinations (and provided refunds where required).
We pride ourselves on the detailed behind-the-scenes work that we put in to each and every itinerary for all of our valued clients, especially during COVID times, taking care of all travel logistics, COVID-testing requirements, travel advice & support and ensuring our clients enjoy their trips of a lifetime in Africa to the full, as reflected in the many reviews below from our clients who have travelled during this COVID season.
Therefore we regret that you did not enjoy this wonderful trip more, and thank you again for your feedback and wish you all the best for your future adventures.
Warm regards,
Rachel

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