Spain 2-Week Vacation Review, Seville, Granada, Museums, Culture, Luxury Family Trip

Thank you Zicasso for linking us with the travel planner of this travel company. We had a memorable 2 weeks in Spain. The planning was meticulous. We had a weekly update/discussion to fine tune the itinerary a month ahead of our trip. On the final week we had a brief conference call via an app. The itinerary included usual glossary items such as useful Spanish phrases, restaurant recommendations for each locations and also tips such as appropriate gratuities/tips for various scenarios. All these useful information together with travel tickets, museum pre-paid vouchers, train/plane tickets were also uploaded into a mobile friendly app so that my entire family was able to access it with ease throughout our trip. 
We were travelling with 2 teenagers so there were also special programmes catered for their needs. The local guides used for each cities were very qualified (most majored in arts and history) with steep local knowledge and importantly was very passionate about their own city. They spoke very good English and engaged my teenage kids well, kept them going with interesting side conversations when necessary. The hotels chosen were "almost" perfect. We had a poor experience in Granada when given a bad room that was next to a very noisy and busy street and one of the spare bed was in poor condition, unfortunately the hotel was full on the first day and we could change rooms. When our travel planner heard about it not only was he apologetic, the offered swift action to address all our problems including changing to a new hotel for no charge should we wish to do so. It is the reaction to the problem we encountered that impressed me. He has been very very attentive of our needs throughout our trip, and would be in contact at each cities, helping with little details such as pushing for earlier check in time for us if possible. It is all these little attention to details and services we value a lot. We as a family travel all over the world annual and have a good sense of what good services means and what to expect. I would thoroughly recommend Zicasso/this travel company to anyone without hesitation. Thank you for a great holiday in Spain.