Sweden, Norway, Denmark Couple's Trip Review: Art & Ship Museums, Music Concert, Stockholm, Oslo & Copenhagen

Overall, my husband and I were very pleased with the 17-night itinerary our travel planner arranged for us with two exceptions (see below). It included Stockholm, Oslo, Bergen, a 4-night self-drive between Bergen and Alesund, and Copenhagen.
The travel planner and I communicated primarily by emails, which is my preference. She was extremely responsive to my many emails and accommodated my requests in a timely manner and to my satisfaction.
My two exceptions:
1. With this exception, our hotels were wonderful 4 and 5-stars. So we were very surprised when we checked into the extremely unacceptable hotel in Oslo. We would give it a 1-star rating. We stayed there only one night and then moved, at our expense, to another hotel which was nice and, surprisingly, less expensive than the first hotel. Our travel planner explained that there was a conference in Oslo during our stay and the hotels she would normally use were not available. I would have appreciated this explanation before we left and would probably have kept looking. We received a refund for the hotel.
2. We were disappointed with the Norway tour and would have preferred the Oslo to Bergen train, especially since the ferry portion was duplicated in our subsequent self-drive itinerary. Also, it would have given us more time in Bergen which I really would have appreciated. 
We would recommend Zicasso, this travel company and our travel planner.