Travel Agent Review: Israel & Jordan, 9-Day Luxury Vacation

Review by traveler

Joan H.

2.13.2019

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Israel

Jordan

Your overall comments on the trip and the travel company:

We visited Israel and Jordan during this trip and have a good time in Israel. This travel company has organised well with the Israel part. We do feel uncomfortable for the one and a half day in Jordan.

It was a great disappointment to us that we cannot visit Masada due to road closure.

What were the most enjoyable or memorable parts of your trip?

Overall our days in Israel are enjoyable and memorable.

If you could take your trip again, what would you do differently?

May or maybe not as we do not have too many options to choose when it comes to countries with different cultures and languages,

Travel Company Comments:

Dear Joan,

Thank you for your feedback.

I am very happy to know you enjoyed your time in Israel. I do apologize that your experience in Jordan was not to your satisfaction. Regarding the visit to Massada, unfortunately, the weather at the Dead Sea and Massada was unusually extreme that day and conditions did not allow to get you to Massada. We are sorry you missed out on this site and hope you will someday return and get to go there as well as places you did not get to see this time! Considering the situation, we asked your guide to include other sites which were not originally in the program before driving on a different road to arrive in Eilat as per the program.

We thank you for providing us your feedback so that we can continue to improve and perfect our services in the future.

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