Travel Agent Review: Switzerland Family Vacation, Lucerne, Lausanne, Geneva, Chocolate Tasting, Walking Tours, Hiking

There aren’t enough superlatives to describe how FABULOUS our vacation was, thanks to our travel consultant. Her meticulous attention to detail, meeting our interests/agenda was extraordinary. What a joyful gathering we had! Separated by COVID and geography for almost 1.5 years, Grammy & my son’s family (2-year-old granddaughter) met in Switzerland for two weeks.   

WOW! was my first impression of the breathtaking proposed itinerary (and that was just the proposal). Our travel consultant's organization, step-by-step detail and follow-up was key to our success. Planning wasn’t easy for her because of the frequently changing COVID regulations and the need to coordinate travelers gathering from Italy and USA. She was persistent and patient as we tweaked the final details of the itinerary. I emailed or spoke with her by phone almost daily for about two weeks, and she always responded with up-beat messages such as; “That’s OK”, “No problem” or “I’ll look into that and send you an email later today”. Receiving updates or check-ins during our trip was wonderful and seemed above-and-beyond, but I suspect that is just the service she gives all her clients.

Our hotel accommodations were amazing. Each was unique and perfectly located for our interests. The Swiss Travel Pass was the way to go. It covered almost every piece of our journey. It also covered museums and offered discounts on several activities or private transportation.

Everything went very smoothly, even when the weather was rainy for days (the record flooding European rains of July 2021). Unexpected cancellation of train routes or planned activities were no problem. We are so-o-o appreciative of the immediate response providing alternate routes and proposing alternate activities. Wonderful suggestions were provided for activities during “on your own” time.  

Our guides in Lucerne, Lausanne, Geneva and Zurich were all terrific!  Each knew their city well and adjusted our tour to meet our interest. One even stopped at a playground in Geneva when my granddaughter became impatient. 

I had not traveled in Europe for 35+ years. We needed and received intensely detailed directions and timetables. All were greatly appreciated. All my questions were addressed, including tipping advice, scheduling a COVID test for my return to the USA, safety during the days I traveled alone, and so many more.

If and when we return to Europe, this tour company will be our first contact for planning our excursion. With great appreciation.