I found Zicasso and this travel company from poking around on the internet. Usually I make my own arrangements but with a very compacted schedule and tighter than normal budget for a custom trip to Buenos Aires, I decided I need the help of a professional... and I am so grateful to these travel agents! My travel agent emailed and called every step of the way as we planned our week-long Christmas to New Year's trip to Argentina. He was patient and gave his advice as my daughters and I struggled to put together the perfect itinerary that began as a "warm weather beachy vacation" that ended up becoming a Patagonian penguin and glacier trip sandwiched by one hot day on each end in Buenos Aires. My travel agent arranged all domestic flights and travel to and from airports as well as all excursions. He did not hesitate to gently tell me if I was trying to do something he did not recommend and would always offer a better alternative. Especially important was his advice on timing and lengths of stays in each location and arranging the flights that would maximize our time. His company uses a wonderful app that I was able to download that had our itinerary organized by day. I could open each day individually and it was coded for everything that would happen from hotel to drivers to flights to excursions so I never had to wonder what was happening nor did I have to carry a notebook with a printed itinerary. When we arrived in Buenos Aires the day after Christmas, a travel company representative texted me and told me he was going to be our local contact as my agent and his wife had just had their first baby. He met me at our hotel, gave me a packet of printed vouchers just so I would have them although I didn't need them and welcomed me to Argentina. Both of these travel agents checked in with me daily to be sure I had everything I needed and much to my delight, there was not one snag during our entire trip. My daughters and I loved every part of the trip and we loved each and every guide. The hotels were perfect for our needs and my agent kept me on my budget by spending our money where it mattered most ... whether it was in a better hotel or a better excursion.
The excursions that my agent planned were definitely the highlight of our trip. We actually were able to get off the boat in Ushuaia and walk among the penguins and their babies - this was why we wanted to go to Patagonia! On reading reviews of the day trips, most people complained that they were not allowed to disembark so they were too far to see the penguins but my agent booked us on the one and only tour that is authorized to allow actually time on the island with the penguins. The guides were very strict about how close were allowed to get to the penguins but apparently the penguins didn't listen very well and kept coming up to us! The glaciers were magnificent in Calafate and our guide there was informative, knowledgeable and very accommodating. Our guide even took us to the pharmacies to try and buy compression socks for our flight home!
I really wouldn't change anything! Most importantly, I highly recommend this company. I cannot say enough about these agents. There is always a worry when visiting a new country but I didn't need to worry about anything. They took care of everything!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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