Travel Review: Australia Tour, Hobart, Perth, Sydney, Melbourne, Tasmania, Great Barrier Reef Snorkeling

Find time to climb the bridge in Sydney * see the MONA/Hobart*  swim in the ocean without threat of crocodiles and jelly fish! I only wore my bathing suit once!

TRAVEL COMPANY COMMENTS:

We are so appreciative of the general feedback and specific comments from these clients.  The general feedback that our clients were happy with their time in Australia is welcome and appreciated.  There were some things that we could have and should have approached differently and conversations with these travellers’ following their return from Australia were highly valued, ‘teachable moments’.  Around guides that we need to be re-visiting after many years of successful partnership, we have looked at deficiencies that caused the experience to fall flat for our clients and based on our own expected quality standards and have had conversations with each around our expectations.  The fact that MONA was closed on Tuesday, our clients’ day ‘at leisure’, was unacceptable and we completely recognize that this should not have been overlooked.  We also discussed the ‘American’ reference with our clients as relates to our company being recognized as American and not necessarily our clients as was the case with these Canadian nationals, however, understand that it would have been frustrating to be identified as a different nationality than what is the case.  The upshot is that we will be approaching the aspects of our services that required attention, based on this review, with due gravity.  We are especially appreciative to our clients for their infinitely valuable and constructive feedback.